KHWEZI BENURY CONCEPT LTD may provide general supplies, procurement, general contracting, trading, distribution, warehousing, investment related services, automobile related services, farming and agro allied services, oil and gas related services, hospitality, retail, cleaning, fumigation, and environmental services. This Refund Policy explains how returns, cancellations, exchanges, replacements, service credits, and refunds are handled across its business activities.

1. Scope of this Policy

This policy applies to:

a. General supplies and general goods
b. Procurement and distribution services
c. Warehousing and manufacturer representation transactions
d. Automobile sales, trade, car wash, and related services
e. Agriculture, livestock, agro allied goods, and farming services
f. Oil and gas, petroleum product, and related supply services
g. Hospitality, hotel, catering, and event related services
h. Clothing, accessories, supermarket, and retail transactions
i. Cleaning, fumigation, pest control, waste disposal, and environmental services
j. Other lawful products or services listed on the website

2. Eligibility for Refund, Replacement, or Service Credit

A customer may be eligible for a refund review, replacement, exchange, reperformance, service credit, partial refund, or full refund where:

a. A duplicate payment is confirmed
b. A billing error attributable to KHWEZI BENURY CONCEPT LTD is confirmed
c. The wrong product or service was supplied
d. Goods delivered were materially damaged or defective on delivery
e. A paid service was not commenced within the agreed period for reasons directly attributable to the company
f. A service was materially deficient or not substantially delivered in accordance with the agreed scope and was not corrected within a reasonable time after notice

3. Non Refundable Transactions

Unless otherwise expressly agreed in writing, the following are generally non refundable:

a. Used, altered, or damaged goods after delivery
b. Perishable food items, agricultural produce, and consumables after acceptance, except where defective on delivery
c. Customized or specially sourced goods
d. Procurement, reservation, supplier, customs, logistics, or delivery charges already incurred
e. Event, hotel, or catering deposits once planning or reservation has commenced
f. Environmental, cleaning, fumigation, or maintenance charges once mobilization or service commencement has occurred
g. Vehicle or equipment reservation fees after allocation or scheduling
h. Services already fully rendered or substantially performed

4. Goods Returns

Customers should inspect goods upon delivery and raise complaints within five business days unless another written period applies.

Returned goods must ordinarily be unused, in substantially original condition, and accompanied by proof of purchase and relevant packaging, except where the complaint concerns wrong delivery or verified defect.

5. Procurement and Supply Transactions

Where the company sources, procures, reserves, imports, or arranges delivery of goods or materials for a customer, cancellation after confirmation may attract deductions for supplier charges, administrative costs, transport expenses, exchange losses, customs charges, and other nonrecoverable expenses already incurred.

6. Service Based Transactions

For services including hospitality, catering, environmental services, fumigation, transport, oil and gas supply support, warehousing, or cleaning services, cancellation after mobilization, staffing, sourcing, or operational commencement may attract reasonable deductions for work performed and costs already incurred.

7. Refund Review Procedure

To request a refund, exchange, replacement, or service review, the customer should contact KHWEZI BENURY CONCEPT LTD using the support details published on the website and provide:

a. Customer name
b. Order, invoice, or transaction reference
c. Date of payment
d. Description of the issue
e. Supporting photos, screenshots, or correspondence where relevant

The company may investigate the request and ask for additional information before making a determination.

8. Available Remedies

Where a claim is accepted, KHWEZI BENURY CONCEPT LTD may choose the most appropriate remedy depending on the circumstances, including:

a. Replacement
b. Exchange
c. Repair or reperformance
d. Service credit
e. Partial refund
f. Full refund

9. Refund Timing

Approved refunds will ordinarily be processed through the original payment method unless another lawful method is agreed in writing. Processing times may depend on banks and payment service providers.

10. Chargebacks and Abuse

Customers are encouraged to contact the company first before initiating a chargeback. KHWEZI BENURY CONCEPT LTD reserves the right to contest unjustified chargebacks and restrict future services or transactions where there is evidence of fraud, abuse, or bad faith conduct.

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